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Rogers Communications uses a chatbot to solve 70% of customer support inquiry
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  • The Canadian communications and media company integrated a Messenger chatbot into their customer support system and built a stronger relationship with their customers.

  • The integrations resulted in a 65% boost in customer satisfaction and a 13% decrease in contact volume overall. 70% of customer support requests on social media come through their Messenger platform.​
65% boost in customer satisfaction
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